Re: [xep-support] XEP program hang

I must correct myself. I just discovered that XEP *will* work. When I
click "Open" it appears to be hung, but if I wait 3 to 4 minutes, XEP
will finally open its window for me to select a file to open. So now my
question is, why am I experiencing such a very long delay? This has
never happened before.

Again, thanks for any help.

Susan

--- "CRW150@yahoo.com" <crw150@yahoo.com> wrote:

> Hi Support,
>
> My OS is WinXP Pro SP2, and I've run XEP4.6 for a few years with no
> problem -- ever! I just installed it to a new machine and still no
> problem -- until I installed the "InstantRails" package. Now, when I
> open XEP (I use the x4u.bat gui), I can click on "Help" or "Options"
> and it works, but if I click on "Open", I get the dropdown menu and
> then the program hangs. I tried reinstalling XEP, and when I click
> either "Install" or "browse" to choose the correct file for my
> license
> key, the program hangs. In either case I can only close it with
> Windows
> Task Manager.
>
> Would this be a Java problem? If so, or if not, how can I figure out
> what is wrong?
>
> Or could it be a classpath problem? InstantRails *says* it doesn't
> change anything on the system, but ... ??
>
> I do NOT have advanced technical knowledge, so if the fix involves
> environment variables or such, I hope you can point me to some
> specific
> instructions.
>
> Any help would be greatly appreciated!
>
> Susan
>
>
>
>
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Received on Mon Aug 20 08:12:37 2007