[xep-support] Re: Issue with PDF images

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HTH,
David

> I do know that resaving it with Adobe can correct it. XEP does not handle it, and the only way to check that is on publish time. Is there a preflight to check if images are compatible with XEP or not?
>
> Thanks
> Hugo
>
> From: Kevin Brown <kevin@renderx.com>
> Sent: Friday, 8 February 2019 3:36 PM
> To: Hugo Inacio <Hugo.Inacio@objective.com>; 'RenderX Community Support List' <xep-support@renderx.com>
> Subject: RE: [xep-support] Re: Issue with PDF images
>
> While it’s not our job to process some PDF, I opened your file in Adobe Acrobat and did absolutely nothing but save it (24984-1.pdf)
> I formatted the document with RenderX (image.pdf).
>
> What is wrong with it? Who knows?
> We can try and analyze but the fact that I open the file with and Adobe tool and just save it seems to clear up the issue that exists in the file itself.
>
> Kevin
>
>
> From: Hugo Inacio [mailto:Hugo.Inacio@objective.com]
> Sent: Thursday, February 07, 2019 8:01 PM
> To: kevin@renderx.com; RenderX Community Support List <xep-support@renderx.com>
> Subject: RE: [xep-support] Re: Issue with PDF images
>
> I’m OK with it being corrupt, as long as I know how to detect the corruption before pushing it to XEP
>
> From: Xep-support <xep-support-bounces@renderx.com> On Behalf Of Kevin Brown
> Sent: Friday, 8 February 2019 2:59 PM
> To: 'RenderX Community Support List' <xep-support@renderx.com>
> Subject: [xep-support] Re: Issue with PDF images
>
> Likely the PDF you are including is corrupt or incompatible.
>
> Please send the PDF itself.
>
> Kevin
>
> From: Xep-support [mailto:xep-support-bounces@renderx.com] On Behalf Of Hugo Inacio
> Sent: Thursday, February 07, 2019 7:47 PM
> To: RenderX Community Support List <xep-support@renderx.com>
> Subject: [xep-support] Issue with PDF images
>
> Hi ,
>
> I am getting the following issue with one of my images:
>
> [error] Failed to create image file:/c://images/24984.pdf of type null
> [error] com.renderx.graphics.ImageFormatException: Unsupported type (4) of entries in a cross-reference stream.
>
> Is there a way to get more information on what this error is? And how to check for what causes this on the image itself?
>
> Thanks,
> Hugo
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Received on Fri Feb 8 01:58:50 2019