[xep-support] Re: Change bars error

Hello Alexey,

Given my original message, I would like to re-inquire about the particular data condition that yields this error. Could you help me understand the particular data condition that triggers RenderX to trip over this problem?

Thinking about it a bit further, I'm also seeing that upgrading to 4.20 may not be desirable for us because it would result in unnoticed data loss rather (unless the error is caught somehow) than in a hard stop. Data loss is less desirable for us than a circumvent-able hard stop.

Regards, Jean-Francois Michaud
System Architect

-----Original Message-----
From: xep-support-bounces@renderx.com [mailto:xep-support-bounces@renderx.com] On Behalf Of Alexey Medvedev
Sent: Monday, August 06, 2012 3:46 AM
To: xep-support@renderx.com
Subject: [xep-support] Re: Change bars error

On 08/02/2012 12:28 AM, Michaud, Jean-Francois wrote:
> I'm enquiring about the issue
> http://services.renderx.com/lists/xep-support/5781.html. We experience
> this problem fairly infrequently but frequently enough that it gets
> eyebrows to raise a bit. After doing a bit of analysis I haven't been
> able to really pinpoint the exact data condition in which the error
> occurs. Do you happen to know the exact data condition that yields the
> end tag to not be found by RenderX?

Hello Jean-Francois,

A new version of XEP, 4.20, includes a change related to this problem.
Although it is not a perfect fix, it turns the error to be non-fatal, that is, what used to trigger a crash may now result in an error message and a missing change bar, but not a crash.

Please try upgrading.

Regards,
Medvedev Alexey
RenderX
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Received on Mon Aug 6 10:30:25 2012