[xep-support] Re: Unable to connect to XXX:6570 CLISER server

Darren:

That is usually a firewall on your machine although the JAVA-HOME directory
looks wrong to me and this could be it.

It is normally in Program Files or Program Files (X86) like here:

C:\Program Files (x86)\Java\jre6

If you examine processes in taskmanager after running Cliser and there is no
javaw.exe running, then you do not have Java at that location and certainly
not at the root of the JDK.

If that is not it ..

The .NET API speaks to the underlying service through ports as you can see
in the configuration.

These ports need to be open (even if only for localhost).

Using services, stop the Cliser service

Edit the CliserService.exe.config and limit the port range to 6570-6571
(unless you are running on a server, you do not need more than one and since
CLISER-SERVERS is set to 1, you only have "1" anyway. You need two ports for
each server.

Then check your firewall and make sure you open 6570 and 6571 to localhost.

Kevin Brown

RenderX

From: xep-support-bounces@renderx.com
[mailto:xep-support-bounces@renderx.com] On Behalf Of Darren Munt
Sent: Monday, December 23, 2013 3:56 PM
To: xep-support@renderx.com
Subject: [xep-support] Unable to connect to XXX:6570 CLISER server

This is a new install on Windows 7 server sp2. I've installed Cliser, XEP
and XEP Win. When I pass a document to the XEPWin component, it returns
"Unable to connect to XXX:6570 CLISER server" where xxx is my machine name.
This is the output in the cliser log file:

05:12:26

Starting Cliser service ...

JAVA-HOME=e:\jdk\

JAVA-CLASSPATH=

JAVA-OPTIONS=

XEP-LICENSE=C:\Program Files\RenderX\XEPWin\xep\license.xml

XEP-CONFIG=C:\Program Files\RenderX\XEPWin\xep\xep.xml

XEP-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar

CLISER-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar

CLISER-SERVERS=1

LOG-FILE=e:\facet\cliserservice.log

CLISER-CONTROL-PORT=6997

CLISER-PORT-RANGE=6570-6770

Calculating Cliser ports ...

Starting servers ...

Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program
Files\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program
Files\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program
Files\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program
Files\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port
6570 -hcport 6571

Starting load balancer ...

05:12:57 Received a request: /create-formatter/

Current formatter: 0

The last two lines repeat each time I call it, so I'm assuming that the
request is reaching Cliser but it is failing and that the clue is in
"Current formatter: 0" but a search of your site for that string yields
nothing. If you could point me towards a resolution, I would be greatly
appreciative. Thanks!

!DSPAM:87,52b8cda29851409114680!

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Received on Mon Dec 23 16:07:08 2013