[xep-support] Re: Unable to connect to XXX:6570 CLISER server

Kevin,

I've changed the JAVA-HOME key as follows:

    <add key="JAVA-HOME" value="c:\program files\java\jre7\"/>

This is the path to the JRE. There is also an installation on the e: drive but the above is the default registry location for JRE on this server. When I restart Cliser, there is a javaw.exe process running. If I stop Cliser it ends, so I know it is being created by Cliser starting.

There is no firewall running on this machine at all. I can telnet to localhost 6570 so it doesn't seem to be blocked.

This is the log:

==

06:03:34
Starting Cliser service ...
JAVA-HOME=c:\program files\java\jre7\
JAVA-CLASSPATH=
JAVA-OPTIONS=
XEP-LICENSE=C:\Program Files\RenderX\XEPWin\xep\license.xml
XEP-CONFIG=C:\Program Files\RenderX\XEPWin\xep\xep.xml
XEP-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar
CLISER-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar
CLISER-SERVERS=1
LOG-FILE=e:\facet\cliserservice.log
CLISER-CONTROL-PORT=6997
CLISER-PORT-RANGE=6570-6571
Calculating Cliser ports ...
Starting servers ...
Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program Files\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program Files\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port 6570 -hcport 6571
Starting load balancer ...
06:04:01 Received a request: /create-formatter/
Current formatter: 0

==

Not sure what else to check. I've installed RenderX on two machines so far without great difficulty, once I sorted out the configuration file. Are there any other clues in the log?

From: xep-support-bounces@renderx.com [mailto:xep-support-bounces@renderx.com] On Behalf Of Kevin Brown
Sent: Tuesday, 24 December 2013 11:07 AM
To: 'RenderX Community Support List'
Subject: [xep-support] Re: Unable to connect to XXX:6570 CLISER server

Darren:

That is usually a firewall on your machine although the JAVA-HOME directory looks wrong to me and this could be it.

It is normally in Program Files or Program Files (X86) like here:

C:\Program Files (x86)\Java\jre6

If you examine processes in taskmanager after running Cliser and there is no javaw.exe running, then you do not have Java at that location and certainly not at the root of the JDK.

If that is not it ....

The .NET API speaks to the underlying service through ports as you can see in the configuration.
These ports need to be open (even if only for localhost).

Using services, stop the Cliser service
Edit the CliserService.exe.config and limit the port range to 6570-6571 (unless you are running on a server, you do not need more than one and since CLISER-SERVERS is set to 1, you only have "1" anyway. You need two ports for each server.
Then check your firewall and make sure you open 6570 and 6571 to localhost.

Kevin Brown
RenderX

From: xep-support-bounces@renderx.com<mailto:xep-support-bounces@renderx.com> [mailto:xep-support-bounces@renderx.com] On Behalf Of Darren Munt
Sent: Monday, December 23, 2013 3:56 PM
To: xep-support@renderx.com<mailto:xep-support@renderx.com>
Subject: [xep-support] Unable to connect to XXX:6570 CLISER server

This is a new install on Windows 7 server sp2. I've installed Cliser, XEP and XEP Win. When I pass a document to the XEPWin component, it returns "Unable to connect to XXX:6570 CLISER server" where xxx is my machine name. This is the output in the cliser log file:

05:12:26
Starting Cliser service ...
JAVA-HOME=e:\jdk\
JAVA-CLASSPATH=
JAVA-OPTIONS=
XEP-LICENSE=C:\Program Files\RenderX\XEPWin\xep\license.xml
XEP-CONFIG=C:\Program Files\RenderX\XEPWin\xep\xep.xml
XEP-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar
CLISER-JAR=C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar
CLISER-SERVERS=1
LOG-FILE=e:\facet\cliserservice.log
CLISER-CONTROL-PORT=6997
CLISER-PORT-RANGE=6570-6770
Calculating Cliser ports ...
Starting servers ...
Starting java: -Xrs -Dcom.renderx.xep.CONFIG="C:\Program Files\RenderX\XEPWin\xep\xep.xml" -Dcom.renderx.xep.LICENSE="C:\Program Files\RenderX\XEPWin\xep\license.xml" -cp "";"C:\Program Files\RenderX\XEPWin\xep\lib\cliser.jar";"C:\Program Files\RenderX\XEPWin\xep\lib\xep.jar" com.renderx.xepx.cliser.Engine -port 6570 -hcport 6571
Starting load balancer ...
05:12:57 Received a request: /create-formatter/
Current formatter: 0

The last two lines repeat each time I call it, so I'm assuming that the request is reaching Cliser but it is failing and that the clue is in "Current formatter: 0" but a search of your site for that string yields nothing. If you could point me towards a resolution, I would be greatly appreciative. Thanks!

!DSPAM:87,52dcc0ce9851103715595!

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Received on Sun Jan 19 22:23:24 2014